Terms of service

TERMS OF SERVICE
1. Introduction & Business Information
This website is operated by [Your Company Name] (referred to as "we", "us", or "our"). We are a company registered in [England and Wales / Scotland / Northern Ireland] under company number [Company Registration Number]. Our registered office is at [Your UK Business Address]. Our VAT number is [VAT Number, or state "Not registered for VAT"].
By visiting our Shopify store and purchasing from us, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.
2. Legal Right to Cancel (Distance Selling Regulations)
In accordance with the UK Consumer Contracts Regulations, if you are a consumer based in the UK, you have the legal right to cancel your contract with us for any reason:
  • Cancellation Window: You have 14 days from the day you (or a third party nominated by you) receive the physical goods to notify us that you wish to cancel.
  • Returning the Goods: Once you have notified us, you must return the goods to us within a further 14 days.
  • Return Costs: Unless the goods are faulty, you are responsible for paying the direct cost of returning the goods to us.
  • Refund Process: We will issue a full refund, including our standard delivery cost, within 14 days of receiving the items back or receiving proof of return. We may deduct an amount from the refund if the value of the goods has been diminished by unnecessary handling by you.
3. Faulty Goods & Consumer Rights
Nothing in these Terms affects your statutory rights under the UK Consumer Rights Act 2015. Products supplied must be of satisfactory quality, fit for purpose, and as described:
  • Within 30 Days: If your goods arrive damaged or faulty, you have a short-term right to reject them and request a full refund.
  • After 30 Days: If a fault develops after 30 days (but within 6 months), you are entitled to a repair or replacement. If this is unsuccessful, you may then claim a partial or full refund.
4. Contract Formation, Pricing, and Errors
  • Order Acceptance: Your order represents an offer to purchase. A legally binding contract is only formed when we dispatch your order and send you a shipping confirmation email.
  • Pricing: All prices are displayed in GBP (£) and are inclusive of VAT (where applicable) but exclude delivery charges, which are clearly shown before checkout.
  • Errors: In the rare event of a pricing or description error, we reserve the right to cancel your order before dispatch. We will contact you immediately if this happens.
5. Delivery & Risk
We will deliver the goods to the address you provide at checkout. Under UK law, the risk of loss or damage to the goods remains with us until they are safely delivered to your physical possession or to someone you have authorized to accept them (like a neighbour).
6. Alternative Dispute Resolution (ADR)
If you have a complaint, please contact us first at [Your Support Email Address]. If we cannot resolve the dispute directly with you, you have the right to escalate the issue via a recognized alternative dispute resolution body or through Citizens Advice.
7. Governing Law
These Terms of Service and any purchases made from our store are governed by, and construed in accordance with, the laws of England and Wales / Scotland / Northern Ireland. Any legal proceedings must be brought in the courts of your local jurisdiction.